IMPORTANT INFORMATION
Basic information:
In emergency cases you may contact with our duty manager 24/7 using the following phone number:
(+99450) 295 11 57
Our office contact information:
22 Suleyman Vazirov, Baku, Azerbaijan, AZ 1005
Office: (+99412) 4379090
Mob / Wp: (+99450) 295 11 57
Email: sales@exploreazerbaijan.com
Web: www.exploreazerbaijan.com
Working Hours:
Monday – Friday from 10:00 till 18:00
Saturday from 10:00 till 16:00 (online)
Sunday Day off
National Holidays from 10:00 till 15:00 or Day off
Country code and other important contact information:
Country Code +994
Baku Code : 12
Police 102
Emergency medical service 103
Fire and rescue service 101
Banks and currency exchange
In Baku, banks work from 9.00-9.30 AM till 5 PM. You can exchange currency in banks and hotels. There is also exchange point in Baku International Airport. During national holidays most of bank doesn’t work.
Insurance
Explore Azerbaijan highly recommends to obtain medical insurance before starting the tour. By additional request Explore Azerbaijan can provide you with travel insurance. Explore Azerbaijan is not responsible for the medical expenses caused due to the absence of medical insurance.
Currency
The national currency of Azerbaijan is the Azerbaijani manat. You may check exchange currency rate on his site http://www.azn.az/
Credit cards are now widely accepted throughout the country, including in most supermarkets, hotels, restaurants, and retail establishments in both the capital and regional areas.
However, we recommend carrying some cash for smaller establishments or remote areas where card payment facilities may be limited. More detailed information can be found here: https://www.exploreazerbaijan.com/en/useful-info
Tipping
In many restaurants, tips amount to 5–10% of the total bill. If tipping is not included or mentioned in the menu or on the bill, guests may add approximately 10% to the total amount. Porters at the airport or in hotels may be tipped around 5 AZN, depending on the amount of luggage. Tipping is not customary for taxi services; it is recommended to agree on the fare in advance.
Voltage
Utility-supplied voltage is 220/240 V/60 Hz. Standard sockets are Type C sockets with two pins. The system of measurement is the metric system.
Customs Regulations
Foreign visitors entering the Republic of Azerbaijan and carrying a significant amount of jewelry, mobile phones, or other valuable equipment are strongly advised to complete a customs declaration indicating the exact amount of cash and other valuables.
Mandatory declaration applies to the import and export of cash exceeding USD 10,000. The customs declaration must be certified with the signature and stamp of a Customs Service officer and retained until departure from the Republic.
A special permit issued by the relevant authorities is required for the export of antiques and carpets.
Duty-free export per person (aged 16 and over) is permitted in the following quantities:
• up to 200 cigarettes;
• up to 1.5 liters of alcoholic beverages;
• a reasonable quantity of perfume for personal use;
• personal goods with a total value of up to USD 1,500 (for persons under 16 years of age — up to USD 500);
• jewelry containing up to 20 g of gold or up to 0.5 carats of diamonds;
• up to 30 kg of food products and up to 125 g of caviar per month;
• medicines in quantities sufficient for personal use.
Any carpets or handicraft items produced before 1960 are automatically classified as antiques and subject to taxation. Tax exemption is granted only upon presentation of a certificate issued by the Ministry of Culture of Azerbaijan, which is provided when purchasing items from official art salons or licensed shops. Goods purchased at markets or private stores usually do not have such certificates — please clarify this at the time of purchase.
The transit of narcotic substances, weapons and ammunition (except hunting weapons with proper authorization), as well as literature and video materials that offend public morals or the constitutional order of the country, is strictly prohibited.
Customs regulations are subject to periodic changes. Please verify current information on the official website of the State Customs Committee of Azerbaijan:https://customs.gov.az/en
Time Zone / Time Difference
The time zone of Azerbaijan is GMT+4.
The time difference between Baku and Moscow is –1 hour.
Please note that the local time in Azerbaijan may differ from the time in your city of residence. To determine the exact time difference depending on the season, we recommend using specialized online resources.
Documents
During your entire stay in our country you will need to carry with you an identity paper or a copy of the document with your entry visa (in case you do not have the original document). If the official agencies need to check your documents, you can, if necessary, contact our manager in order to solve all procedural issues.
Cultural and Religious Sites
Visiting Places of Worship
Tourists of non-Islamic faiths are permitted to visit mosques in Azerbaijan. When visiting a mosque, it is necessary to observe the established rules and dress appropriately. Entry in shorts or short skirts is prohibited. Women are advised to cover their heads with a scarf or head covering.
Guides
Our company works both with the hired guides as well as with the company’s own guides. Given the limited number of guides, it is recommended to send applications as early as possible. The company reserves the right to change guides before the tour depending on the situation and other factors.
Сhanges during services
All changes during providing services must be confirmed from responsible agent’s side. Additional payment may be surcharged if any extra serviced are required from the client’s side. Working hours of the guides and drivers are prescribed in the program in advance. Overtime of the guide and driver is subject of the additional payment.
Hotels
Customers are responsible for the hotels services if the hotel was chosen by the client, not the agent. If hotel was chosen by agent and in a case of objective complaints from the side of client during the stay the hotel is to be changed to the similar or upper category.
Passport Control
Upon arrival in Azerbaijan, all visitors must proceed to passport control.
Citizens of the Russian Federation and most CIS countries do not require a visa.
An exception applies to citizens of Turkmenistan.
IMPORTANT
If a passport contains evidence of visits to the territories of Azerbaijan that were previously under occupation (including Nagorno-Karabakh) during the occupation period, entry into Azerbaijan will be denied even if a valid visa is held.
Importation of products bearing Armenian symbols or alphabet is prohibited.
Baggage
In case your baggage does not arrive, please contact the airport Lost & Found service immediately and complete a Property Irregularity Report (PIR). Indicate the delivery address for delayed baggage and keep one copy of the report.
Exit
After passing passport and customs control and collecting your baggage, proceed to the arrivals hall following the signs EXIT.
Migration Registration
All foreign visitors staying in Azerbaijan for more than 15 days are required to complete free registration with the State Migration Service of Azerbaijan within 15 days from the date of arrival. A completed registration form, a copy of the passport, and a copy of the visa (for citizens of visa-required countries) must be submitted to the State Migration Service either in person, by email, or through the ASAN service centers.
Hotels provide assistance to their guests with this procedure; however, tourists staying in private apartments or in hotels without a license must complete the registration independently. The online registration service of the State Migration Service is also available at: https://www.migration.gov.az/en/oyq/oyq
Each tourist is personally responsible for ensuring that the registration is completed.
Registration is completely free of charge; however, failure to register may result in a fine of 300–400 AZN and/or a ban on entry into the country for a certain period of time.
For more information about visa procedures please contact with our manager by following email: visa@exploreazerbaijan.com
Other information
Azerbaijani tend to be somewhat reserved and soft-spoken. They are warm and friendly and will open up the more you get to know them. Though they tend to get straight to the point, Azerbaijani will always ask about your family and health first; this is because the family is a very important part of Azerbaijani social structure, even in the 21st century. Elders are respected for their wisdom and experience and women are treated with gallantry. Having said that, the family structure is still very traditional, with men supporting the family and women taking care of the home, although this is not necessarily so in cosmopolitan Baku. Though they are a friendly and good-natured people, there are certain things that the Azerbaijani tend to avoid in conversation. The country is largely an agnostic and non-religious state, even though 95% of the population is officially Shiite Muslim; therefore, religion tends to be a private affair, and open display of faith is frowned upon.
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